Terms and Conditions
Last Updated: July 15, 2026
Welcome to Swargadwar. These Terms and Conditions (“Terms”) govern your use of our website (swargadwar.co.in) and our cremation, funeral transport, mortuary, and related services. By contacting us, booking a service, or using our website, you agree to these Terms.
1. About Our Services
Swargadwar provides the following services in Cuttack, Bhubaneswar, and surrounding areas:
- Cremation and burial transport
- Documentation assistance (death certificates, NOCs, inter-state permits)
- Mortuary and freezer box / ice box arrangements
- Ambulance and hearse services
- Floral tribute and decoration services
- End-to-end coordination of the above services
2. Booking of Services
- Services can be booked by phone or through our website.
- We aim to respond promptly to all requests; however, availability may depend on location, time of request, and current demand.
- Accurate information (location, timing, contact details) must be provided at the time of booking to avoid delays.
3. Pricing and Payment
- Service charges will be communicated at the time of booking or before service confirmation.
- Payment terms (advance/on completion) will be as agreed with our coordinator at the time of booking.
- We reserve the right to charge additional costs for services outside the originally agreed scope (e.g., extended distance, additional waiting time, additional ice box requirement).
4. Cancellations
- Cancellations should be communicated to us as early as possible.
- Since our services are time-sensitive in nature, cancellations made after resources (vehicle, staff, materials) have been arranged may be subject to a cancellation charge, to be communicated by our coordinator.
5. Our Responsibilities
We commit to:
- Handling every service with dignity, sensitivity, and respect
- Using well-maintained vehicles and trained personnel for transport
- Making reasonable efforts to meet requested timelines
6. Limitations of Liability
- While we take every precaution to ensure safe and timely service, delays may occasionally occur due to factors beyond our control, including but not limited to traffic, weather, administrative delays, or force majeure events.
- Swargadwar shall not be held liable for delays or issues arising from incorrect or incomplete information provided by the client, or from circumstances outside our reasonable control.
- Our liability, where applicable, shall be limited to the value of the service fee paid for the specific service in question.
7. Client Responsibilities
Clients are expected to:
- Provide accurate and complete information for the service requested
- Ensure necessary documentation (where applicable) is made available in a timely manner
Treat our staff with respect and cooperation
8. Service Area
Our services are currently offered in Cuttack, Bhubaneswar, and nearby areas, with transportation available to other locations as requested and agreed upon in advance.
9. Third-Party Services
Some services (such as certain transport or ambulance arrangements) may be fulfilled with the help of third-party partners. While we carefully coordinate with our partners, Swargadwar’s responsibility is limited to the coordination and arrangement of such services.
10. Grievance Redressal
If you have any concerns or complaints regarding our services, please contact us directly so we can address them promptly.
Phone: 1800-123-4567 / 7978829410
11. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of India, and any disputes shall be subject to the jurisdiction of the courts in Cuttack/Bhubaneswar, Odisha.
12. Changes to These Terms
We may update these Terms from time to time. Continued use of our services after such changes constitutes acceptance of the updated Terms.
These Terms and Conditions are provided as general guidance for a service business. We recommend having them reviewed by a legal professional to ensure they fully reflect your specific business practices and comply with applicable Indian laws.